Refund rules for subscriptions and connected accounts.

Policy overview

QuadPulse subscriptions pay for software access, connected-account provisioning, market data workflows, AI infrastructure, and account-specific operating capacity. Because these resources are allocated when a user connects a MetaTrader account, paid subscriptions are generally non-refundable after that connection occurs.

When a refund may be considered

• A refund may be considered only if the user has subscribed but has not connected any MetaTrader 4 or MetaTrader 5 account to QuadPulse.
• A refund may be considered only if QuadPulse has not started provisioning, token allocation, connected-account setup, or account-specific AI workflow preparation for the subscription.
• Refund requests must be reviewed by support. Eligibility is not automatic and may require account and billing verification.
• Approved refunds are returned through the original payment method where supported by the payment provider.

When subscriptions are non-refundable

• Subscription payments are non-refundable once any MetaTrader account is connected, submitted for connection, provisioned, or prepared for account-specific service.
• Subscription payments are non-refundable once QuadPulse has allocated tokens, infrastructure capacity, broker-connection resources, or related service costs for the connected account.
• Subscription payments are non-refundable because a user chooses not to trade, pauses usage, changes strategy, disconnects an account after provisioning, or does not achieve a desired trading outcome.
• Subscription payments are non-refundable for market losses, broker execution outcomes, spreads, slippage, latency, third-party service conditions, or unsupported expectations of profit.

Cancellations and renewals

• Users may cancel or pause a subscription according to available account settings or support processes.
• Canceling or pausing a subscription stops future renewal invoices where the cancellation is completed before the next renewal date.
• Canceling or pausing does not automatically refund, prorate, or credit the current billing period.
• If a renewal payment fails or expires, related product access may be paused until renewal is completed.

Errors, duplicate charges, and required corrections

• If a duplicate payment, payment processor error, or billing mistake occurs, QuadPulse may correct the billing record or issue a refund or credit after review.
• Processor fees, bank fees, network fees, foreign-exchange differences, or third-party charges may be handled according to the applicable provider's rules.
• Chargebacks, disputes, or suspected abuse may lead to account review, access limitation, or suspension while the billing issue is investigated.

How to request review

• Contact support from the email address associated with the subscription.
• Include the payment reference, subscription tier, payment date, and whether any MetaTrader account was connected or submitted.
• Do not share MetaTrader passwords or sensitive credentials in a refund request.
• QuadPulse may request additional verification before approving any refund or billing correction.

Relationship to the Terms of Use

This Refund Policy supplements the QuadPulse Terms of Use. If there is a conflict between this policy and another public support message, this dedicated policy and the Terms of Use control unless QuadPulse provides a written exception for a specific account.

Review the Terms of Use for the broader subscription, cancellation, integration, and platform responsibility rules.